Check Our Privacy Policy
Japan Charter Tours values your privacy and respects the information you share with us. This policy explains how we collect, use, store, and protect your personal details. Our goal is to maintain clear communication and strong privacy standards for all travellers and website visitors.
1. Who We Are
Japan Charter Tours provides guided tours, private trips, and travel services for customers in Australia who wish to explore Japan.
ABN: 33 545 833 232
2. Information We Collect
We collect information that helps us provide travel services and respond to enquiries. This includes:
Personal details
- Full name
- Email address
- Phone number
- Home city or country
- Passport details (for bookings only)
Travel information
- Preferred tour
- Travel dates
- Group size
- Special requests
Payment details
We process payments through secure third-party providers. We do not store full card numbers on our website or internal systems.
Website usage information
- IP address
- Pages viewed
- Time spent on the site
- Device and browser type
This helps us improve user experience and website performance.
3. How We Use Your Information
We use your information to:
- Manage bookings and tour enquiries
- Provide travel updates and confirmation details
- Suggest relevant tour options
- Improve our website and customer service
- Respond to questions
- Issue invoices and receipts
- Meet legal and regulatory obligations
We contact you through email, phone, or SMS for tour updates, confirmations, or support related to your travel.
4. Sharing Your Information
We share your information only when needed to deliver our services. This includes:
- Hotels and accommodation partners
- Transport providers
- Local guides
- Payment processors
- Government agencies (when legally required)
We never sell your information or share it for unrelated marketing activities.
5. How We Store and Protect Your Information
We store your data on secure servers and use up-to-date security measures to protect it from loss, misuse, or unauthorised access. Access remains restricted to team members who need the information to deliver your tour or support your enquiry.
6. Cookies and Website Tracking
Our website uses cookies to enhance user experience and track site performance. Cookies help us understand how visitors use the site and improve navigation.
You can disable cookies through your browser settings, although some website functions may not work correctly.
7. Third-Party Links
Our website may include links to external pages or booking platforms. Those sites follow their own privacy rules. We encourage you to review their policies before sharing your information.
8. Your Rights
You have the right to:
- Access the information we hold about you
- Correct inaccurate details
- Request the removal of your information (where allowed by law)
- Opt out of marketing messages at any time
Send your request to our contact email below.
9. Data Retention
We keep your information only for as long as required for bookings, customer support, accounting obligations, or legal compliance. Once no longer needed, we delete it securely.
10. Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
Japan Charter Tours
Email: info@japanchartertours.com.au
Phone: 1800 955 822 | (+61) 07 4285 4418
Address: Mount Sheridan, QLD, Australia
ABN: 33 545 833 232
11. Policy Updates
We may update this Privacy Policy when our services or legal obligations change. The updated version will remain available on our website.