FAQ

Definitely! If you choose to pay a deposit instead of the full amount upfront, the remaining participants can complete their payments using the ‘Make a Payment’ button above the confirmation email, and click on the Partial Payment category option. This allows each participant to pay their share individually until the total balance is fully paid.

To ensure everyone has access to the payment link, please forward the confirmation email to the rest of your group. Each participant can then use the link to submit their payment directly.

We offer private charter tours, customised itineraries, cultural experiences, and luxury transport options throughout Japan, tailored to your interests and schedule.

You can book directly through our website or contact our customer service team to help design and confirm your personalised tour package.

Yes! We design family-friendly tours with flexible activities to ensure travellers of all ages have an enjoyable experience.

More than 6 months before the tour start date: 100% refund (less any bank transaction fees and any losses incurred due to currency exchange fluctuations).

More than 3 months, but less than 6 months before the tour start date: 50% refund.

Less than 3 months before the tour start date: No refund available.

We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect against unforeseen circumstances, including cancellation, illness, or travel disruption.

* Tour start date is the date arranged for our guide to first make contact with your group. *

We provide premium private group tours across Japan for 8 or more travellers, including accommodation, private coach transport, a professional guide, curated sightseeing, attraction entry fees, breakfasts and lunches on most days.

Our packages are designed for groups of 8 or more. Smaller groups can join, but pricing is based on 8 travellers.

Accommodation (inc. Breakfasts), private coach transport, a professional English-speaking guide, attraction entry fees, sightseeing each day, and lunches on most days.

No. Guests arrange their own flights to and from Japan.  Arrive in Tokyo where you’ll be met at the airport / depart from Osaka at the end of the tour. All the in-between experiences – leave it up to us!

Yes. We offer seasonal spring and autumn tours timed for the blossom and foliage periods.

Quality, centrally located hotels with private ensuite rooms – at least 3 star.

Most days include curated activities plus some personal time. Amount varies by itinerary.

Yes. A professional English-speaking guide accompanies you throughout the tour. For a full checklist, see How to Prepare for Your Private Charter Tour in Japan.

Where we can, we will try. Vegan or vegetarian, options and most allergies can be accommodated with advance notice.

Yes. Upgrades and special requests may be available.

Accommodation, lift passes, transfers, and support from our tour team.

A high-quality Japanese ski resort selected for terrain, reliability, and guest experience. Resort info is provided upon booking.

Yes. A deposit confirms your group booking.

Credit card payments or Bank transfer.

Pricing is designed for groups of 8 or more. Larger groups may qualify for additional options.

Standard airline baggage allowances are fine. Luggage is transported with your private coach.

Yes. Wi-Fi is standard at all partner hotels.

We can assist, but some traditional sites have limitations. Please discuss your needs with us.

Yes. Please advise us in advance so arrangements can be made.

Yes. We strongly recommend comprehensive travel insurance.

Your guide will assist, but delays may affect the day’s schedule.

More than 6 months before the tour start date: 100% refund (less any bank transaction fees and any losses incurred due to currency exchange fluctuations).

More than 3 months, but less than 6 months before the tour start date: 50% refund.

Less than 3 months before the tour start date: No refund available.

We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect against unforeseen circumstances, including cancellation, illness, or travel disruption.

* Tour start date is the date arranged for our guide to first make contact with your group. *

No. Bookings cancelled within 3 months of the tour start date are non-refundable, as we have already made non-recoverable commitments to our local partners in Japan.

We strongly recommend purchasing comprehensive travel insurance at the time of booking.

Generally, Yes! Provided details are supplied early enough.

Up to 14 business days after written approval.

All tours are private. Once booked, the guide and coach are exclusively for your group.

Our signature tours travel from Tokyo to Osaka, covering major cultural, historical, and scenic highlights. All you need to do is book your flight into Tokyo and departure from Osaka and we’ll do the rest!  We also highly recommend comprehensive travel insurance.

Flights, dinners, optional activities, personal expenses, and travel insurance.

Our itineraries are carefully structured but minor adjustments and optional activities can be added depending on feasibility.

Nature varies each year, so specific viewing cannot be guaranteed, but we travel during optimal seasonal windows.

Lunch is included most days. Daily Breakfast is provided at your hotel – usually a delicious buffet selection of Japanese and International cuisine. Dinners are not included most days on most packages.

A private, modern, comfortable coach reserved exclusively for your group.

Yes. The pace is moderate and appropriate for families and mature travellers.

A moderate amount each day. Some historic sites have stairs or uneven surfaces.

Yes. Many optional experiences can be added depending on time and availability.

Yes. Both rental equipment and lessons can be organised.

Book with ease, directly through our secure platform. If your date is not showing as available you can submit an enquiry through our website and our team will reply within 24 hours.

Full payment is due to confirm the booking – generally 2 months after initial deposit. All members can pay separately by forwarding the email confirmation of refund received.

Yes. Individual payments can be arranged.  Simply forward the confirmation email received when initial part payment is made, to each member of your group. Each member can pay via the secure payment link.  Once the full amount is received, the booking will be confirmed and confirmation email sent.

Earlier is better, especially for peak seasons such as cherry blossoms, school holidays, and ski season.

Airport transfers are available upon request.  However, your meet and greet at the airport by one of our guides is included in all packages.  The guide will accompany you on public transport to your first night’s accommodation.

Pack according to season. Lightweight clothing is best for spring/autumn; warm layers for winter and ski trips.

Yes, though some historic sites may require carrying it briefly.

Our tours are worked out as private charters and pricing is structured around a per-seat basis.

Yes. Your guide accompanies your group every day – except for the odd free day.  But they won’t be far away if you need to reach out.

Small adjustments may be possible depending on time and logistics.

Yes.

More than 6 months before the tour start date: 100% refund (less any bank transaction fees and any losses incurred due to currency exchange fluctuations).

More than 3 months, but less than 6 months before the tour start date: 50% refund.

Less than 3 months before the tour start date: No refund available.

We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect against unforeseen circumstances, including cancellation, illness, or travel disruption.

* Tour start date is the date arranged for our guide to first make contact with your group. *

We understand that plans can sometimes change.

If you need to make small alterations to your itinerary after booking, we’ll always do our best to accommodate your request.

Changes are subject to availability and may incur additional costs. Unfortunately, significant changes may not be possible close to your departure date, as accommodation, transport and other services are often confirmed well in advance.

Pricing is structured around twin-share accommodation. However, if travellers are happy to share a triple-single room we can quote at a cheaper rate. Reach out for a customised quotation 🙂